Shipping & Returns

SHIPPING RATES

For a complete estimate of when you may expect delivery check out the information below on Shipping Estimates.

SHIPPING ESTIMATES

Shipping Method      Usually Ships Within            Estimated Arrival Time
USPS Media Mail      4-6 Business Days                 7-10 Business Days
UPS (any method)     4-6 Business Days                 3-7 Business Days
Canada               4-6 Business Days                 3-7 Business Days
International        4-6 Business Days                 Depending on Location 7-14 Business Days

SHIPPING AND HANDLING

Shipping and handling charges include both per-order and per-item charges. Per-item charges vary based on the type of item ordered and the delivery option you choose. All shipping and handling charges will be added at the time of billing. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page (All of our items are less than 2 pounds). To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

HOLIDAY AND SPECIAL SITUATIONS

Holidays, weather, natural disasters, and other events beyond our control may affect shipping and delivery times.

RUSH ORDERS

In the Event that you need an item right away and cannot wait for the 4 day turnover, please contact us at 770-650-4690 or Email Us and we will be happy to accommodate the request. Please note that such a request will incur extra rush delivery charges Rush Shipments outside the contiguous U.S. will incur actual delivery charges.

CANCELLING OR MODIFYING AN ORDER

Soul2Soul Educare Inc. strives to meet customer demands for prompt service and delivery. You have up to 3 business days to contact us about modifying or cancelling an order. Unfortunately, there is no way for us to cancel or modify an order once it has entered the fulfillment process. We cannot stop delivery once an order has been processed for shipping. You will receive an email notification when your order has shipped. More information on returns can be found in our Returns Policy.

ORDER STATUS/TRACKING AN ORDER

A shipped confirmation email will be sent with the tracking number if the UPS method of shipping is selected. You can check on the status of your order by copying the number and entering in the "track orders box" at www.usps.com.

INTERNATIONAL ORDERS

For All International Orders, customers will incur actual shipping costs. If you have any questions about shipping options, please Email Us

BULK ORDERS

In some cases, Soul2Soul Educare Inc. can give discounts on orders of 50 items or more of the same product. To request a price quote, please email Us and depending on current volume we will respond within three business days from receipt of your request. (Response time may increase or decrease depending on the size of the request.) Please note: Bulk orders with Soul2Soul Educare Inc. are nonreturnable. Please verify the product indicated and the quantities requested are correct. Once the quote is given you will have 15 days to act upon it before it expires.

RETURN POLICY

No UNAUTHORIZED returns will be accepted. Please contact us at 770-650-4690 or Email Us for more information on what steps to take...

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